FAQ
vb68's most frequently asked questions answered
From accounts and payments to security and responsible gaming — detailed answers to the most common questions from Bangladeshi players, all in one place.
If a question comes to mind while using vb68, this page is your first stop. Below you will find more than 20 questions and answers arranged in five sections — covering everything from security and deposits to account management, identity verification, and setting responsible gaming limits. Every answer is written in plain English so any player can quickly find the information they need.
All questions and answers
Security & Privacy
Yes, vb68 uses full SSL encryption technology. This means that when you log in, deposit money, or update personal information, that connection is fully encrypted. Third parties have no way to access your information. The platform's security systems are monitored around the clock.
If you think someone else has accessed your account, change your password immediately. Then contact vb68 via live chat or at [email protected]. The support team will review your account and take the necessary steps. Responding quickly without delay is always the safest course of action.
The only official address is vb68.bar. Any site with a different address may be fake. Check that the green lock (HTTPS) is visible in your browser's address bar. Never log in to sites like "vb68.com", "vb68.net", or any site with a slight variation in spelling. If in doubt, contact support directly.
Never. No vb68 staff member will ask for your OTP or your bKash, Nagad, or Rocket PIN over the phone or in chat. If anyone asks for this information, they are a scammer. Ignore such requests immediately and report them to our support. Keep your PIN or password completely private.
A good password should have at least 8-12 characters, a mix of uppercase and lowercase letters, numbers, and one special character (such as @, #, !). Do not use easily guessable passwords like your date of birth, name, or "123456". Do not use your vb68 password on any other site, and change it regularly.
Deposits
The minimum deposit at vb68 is ৳300, and this applies to all payment methods — whether you use bKash, Nagad, or Rocket. Deposits below this amount are not possible. So before making your first deposit, make sure the amount is at least ৳300.
vb68 currently accepts deposits through three mobile financial services: bKash, Nagad, and Rocket. These are the most widely used and fastest methods in Bangladesh. The minimum deposit for each method is ৳300.
First, log in to vb68 and go to the Deposit section. Select Nagad as your payment method. Send the required amount to the vb68 Nagad number shown on screen and save the transaction ID. Once you enter the correct amount and ID in the deposit form, the funds will be added to your account quickly.
After sending money, it usually credits within a short time. If there is a delay, contact live chat or [email protected] directly with your transaction ID and a screenshot of the payment. The support team will verify and resolve the issue quickly. Never send the same amount a second time until support has confirmed it.
After logging in, select bKash from the deposit page. Send Money to vb68's designated bKash number (minimum ৳300). Save the transaction ID you receive after sending, and enter it correctly in the deposit form. Leave the reference or note field blank unless vb68 asks for it.
Account & Login
Yes. Usernames generally allow English letters and numbers, with limited special characters. Passwords must be at least 8 characters long and a mix of numbers and letters is recommended. Provide accurate information during registration, as the same details will be needed for identity verification later.
Go to vb68.bar and open the registration page. Enter your correct name, mobile number, preferred username, and password in the form. Verify your number using the OTP sent to your mobile. The process is simple and quick. Remember, only those aged 21 or above may register.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email. A verification code will be sent. Use the code to set a new password. If you have trouble with this process, get help directly from live chat.
Yes, you can log in to vb68 from any device. The first time you log in from a new device, a security check may be required — a code will be sent to your registered number. This is for the protection of your account. Clear your browser cache to see any updates to the site.
Verification & Documents
vb68 accepts valid identity documents issued by the Government of Bangladesh for identity verification. The most commonly used is the National Identity Card (NID). A passport or driving license may also be accepted. Submit clear photos of the document so that the name, number, and photo are all clearly visible.
Identity verification is primarily for your security. It ensures that only the actual account owner is withdrawing their funds. It helps prevent financial fraud and underage participation, and keeps the platform safer. All verification information is stored with complete confidentiality.
Verification is usually rejected due to blurry images, cropped sections, or incorrect documents. If the rejection notice mentions a reason, take a clear photo accordingly and resubmit. If you still face issues, contact support via live chat — the team is able to assist in Bengali.
All documents you submit are stored on encrypted servers. Only the authorized verification team can access this information, and it is not shared with third parties. Details on how information is managed in accordance with the privacy policy can be found on our Privacy Policy page.
vb68 may request verification before the first significant withdrawal, or if suspicious activity is detected on the account. In some cases, verification may be requested immediately after registration. Keeping verification complete prevents any delays in future withdrawals.
Limits & Controls
If you want to take a break for a while, you will find the cooling-off or self-exclusion option in your account settings. You can deactivate your account for a set period. If you need a long-term exclusion, apply directly at [email protected]. This option is always available to you.
If you feel that gaming is going beyond your control, you can find detailed information on vb68's Responsible Gaming page. Our support team can also direct you to the right resources via live chat or [email protected]. Seeking help is a sign of courage.
Online gaming and betting is for adults. vb68 is open only to those aged 21 or above. This rule exists to protect minors and is part of the responsible gaming policy. Providing accurate age information at the time of registration is mandatory and is confirmed through verification.
Some common signs include: spending more than your budget, playing repeatedly to recover lost money, gaming affecting your work or family, or lying about gaming. If you experience any of these, take a break and read our Responsible Gaming page.
Yes, you can set daily, weekly, or monthly deposit limits through your account settings or via support. This is an effective way to keep your own spending in check. Once a limit is set, it can be lowered immediately, but increasing it may take a little time — this is for your own protection.
Have more questions? We are always here for you
If the answers above did not resolve your issue, don't worry. vb68's support team is ready to assist in Bengali and English 24 hours a day, 7 days a week.
Chat with us on Live Chat — 24/7